It isn’t easy to imagine a modern person without a messenger app. Correspondence in apps has made it possible to enter a new era of communication and improve business processes. After all, such programs are actively used in the business environment to communicate with clients, partners, and the company.
Let’s analyze how to create a messenger, why you need it, the essential functions, and how to get the most out of your app.
Try chat app development and get an opportunity to receive a unique tool that performs all the company’s tasks to communicate both within the business and with partners, customers, and the target audience. In addition, this tool can be monetized and generate additional income.
Why Do I Need a New Messenger?
Today, communication in an online format is a familiar format for communication among friends and at work. There are many different messengers, but our team decided to create a new platform for communication — a secure corporate messenger, in which work chats will not get lost in the list of personal correspondence. Why? Because similar corporate messengers already exist, Slack or Microsoft Teams seem to help us streamline workspaces.
Why not Build a New Messenger? The Practical Part
First, the market for corporate messengers is not as diverse as the market for public messengers because business communications need more tools to streamline the work of all departments. The presence of voice and video calls, file sharing functions, and the creation of common groups will not be enough to provide a convenient format for interaction between specialists.
Solutions on the market are often not suitable for large companies and government organizations due to insufficient functionality. Large companies have branches in different cities and countries, many employees, and strict security requirements, all of which require additional features to organize all communications in a single messenger, such as group chats and channels, audio conferencing, and encryption following national standards.
The Reasons to Create a New Messenger: Theoretical Part
When security standards, legal requirements, and other details are changing rapidly, so is the position of the messenger on the market and its ability to meet the latest standards.
Storing data in a trusted data center guarantees sovereignty from sanctions and restrictions on access to foreign servers. If an organization loses its database, the company’s work stops completely, and the technical staff will have no tools to investigate the incident. Owning a messenger eliminates such a scenario and provides customers with confidence in the security and stable operation of the messenger.
It is crucial to building a messenger with your private cloud infrastructure and cybersecurity platform, to maximize information security, including a firewall, intrusion detection system, and network filter. In addition, all components must meet the exact security requirements of the platform. In this way, you can have a comprehensive, secure solution.
It also has excellent user security and call encryption under national standards, two-factor authentication, and a passcode requested to unlock the app. The chat app development team preserves the user experience and adapts it for business communications.
Chat App Development Process
How do you save money on chat app development if your project has grown beyond the WhatsApp group or requires custom functionality? Developers are constantly analyzing client requests for chat app development. Therefore, the demand for apps based on communication between users could not escape attention.
The architecture of the app:
- Objective-C and Java.
- Node.js keeps socket connections open.
- Redis: we keep a stack.
- An APN/FCM push server sends push notifications if the app is minimized.
- Bitrix framework for generating mobile app screens and flexible app development.
- MySQL stores users’ information, access roles, histories, and customized app data.
- A platform for messenger administrative management.
Key Features
Chat app development can involve a unique design and unusual functionality, but a basic set of functions is required. Otherwise, the program will not be able to perform its critical tasks. Each chat app development requires time and investment, so it isn’t simple to say at once how much each chat app development costs. It all depends on the requirements and capabilities. But among the mass of tools within the program, there are vital functions.
Authorization
It is necessary to reduce the authorization process to a minimum of action. Ideally, it should be 1-3 clicks. To do this, you can integrate login using social networks or create a quick registration using your cell phone number. The number of settings is limited by imagination, but the mandatory fields are name, photo, and profile description. Other tools come in the form of opportunities to hide the number, put in the status, and others—peripheral.
Access to Contacts
To create correspondence, you need to contact. The easiest way to add them is to synchronize the app with the phone book. There should also be a search function and manual data entry.
Messaging
Creating various elements, including private and group chats, buttons, and the ability to edit and delete to organize chats is necessary. Ideally, you should develop a cross-platform messenger that will work on devices of different types. Then you can be sure that the user will open it, even if you sent it from a smartphone and he is logged in from a computer.
File exchange
File sharing is an important feature. You can send funny pictures or use the tool to exchange documentation and important work files. The more features you have, the better. Of course, you have to limit the volume of the sent file so that users don’t want to overload servers by transmitting seasons of shows.
Another essential tool will be a file search tool because many users use messengers as a cloud. Indeed you searched in your correspondence for links, passport photos, or a picture of a bank card once sent to a friend.
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Push Notifications
Another critical feature is notifications. Imagine staying home and not showing up at the office. How often would you have to check your phone to make sure everything is okay? Wouldn’t it be better just to wait? We’re afraid of missing something important. Every user should receive an instant message if they’ve been sent one.
Data Protection
Pay particular attention to data protection. Your customers need to be sure that their correspondence remains private. Encryption keys are necessary, and the chat app development company uses servers to store the data.
Data security technologies protect users from account hacking; ensure secrecy of correspondence, and guarantee that their data, files, and other information are secure. At Wezom, we pay special attention to security systems. For example, professionals conduct the testing during all chat app development, and vulnerabilities are identified. As a result, you get a quality and reliable product protected by modern security systems.
Chatbots
Automated messages significantly simplify communication with clients, relieve the manager’s work, and allow quick communication with partners and users. Chat-bots are implemented in business apps. For example, you can answer frequently asked questions in advance and instruct customers. The robot responds instantly, and if the user does not like it or cannot find an answer to the question asked in his database, it sends a request to the actual manager.
Conclusions
Chat app development is an excellent solution for businesses. It is a tool with a high degree of security that meets the company’s needs. In addition, it only implements the most necessary functions and is scalable, so it is possible to implement any idea.
Your app is easy to monetize. Experts developed the design specifically for the company’s style. You can use a cross-platform messenger on any operating system.
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